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A Smooth-Sailing IT Transformation with Assistech
John L
Director at Emp. Marina
- Role: Executive
- Experience: 30 Years
Introduction
“Since partnering with Assistech in January 2018, Empire Marina Bobbin Head, a thriving business with a dedicated team of 23 staff, has experienced a complete transformation in its IT operations. As one of Sydney’s premier marinas, maintaining a seamless and reliable IT infrastructure was crucial to supporting our day-to-day operations and delivering exceptional service to our customers.”
The Challenges We Faced
Before Assistech stepped in, we grappled with several IT challenges:
Aging Local Server and Workstations: Maintenance and performance issues caused frequent disruptions.
Unreliable Wi-Fi Coverage: We needed a robust network to serve both our office team and customers effectively.
Microsoft 365 Management: Security, compliance, and efficient usage were areas of concern.
Inadequate Backup Systems: We lacked the redundancy required to ensure data protection in the event of a failure.
Vendor and Third-Party Coordination: Managing relationships with internet and software providers was time-consuming and inefficient.
The Assistech Solution
Assistech approached our challenges with professionalism, precision, and care, offering tailored solutions that addressed every need:
Comprehensive IT Overhaul: They revamped our local server and workstations, ensuring reliable performance and minimal downtime.
Wi-Fi Network Optimisation: Assistech implemented a dual-network solution, providing seamless coverage for our office staff and a separate, secure network for customer use.
Microsoft 365 Management: With enhanced security protocols and compliance measures, they ensured our Microsoft environment was both safe and efficient.
Triple-Layer Backup System: They introduced local, removable drive, and cloud backups to safeguard our data, offering us peace of mind.
Proactive Network Maintenance: Routine maintenance and system monitoring reduced issues and kept our operations running smoothly.
Vendor Coordination: Assistech took the reins on managing our third-party vendors, simplifying communication and ensuring quick resolutions.
Infrastructure Improvement Projects: From upgrading network hardware to streamlining workflows, their initiatives consistently delivered measurable benefits.
The Results
Uninterrupted Operations
Our systems and network run like clockwork
Improved Customer Experience
Reliable Wi-Fi and efficient systems have elevated our service.
Enhanced Security
Compliance and data protection are no longer concerns.
Simplified Vendor Management
One point of contact for all IT-related matters.
System
Uptime
Issue
Resolution Rate
Looking Ahead
“Assistech has become an integral part of our business, a partner we trust to manage our IT needs with expertise and care. Their responsiveness, clear communication, and commitment to excellence have been unmatched.
We confidently recommend Assistech to any business seeking affordable, reliable, and professional IT support. With their help, we’re set to sail smoothly into the future.”